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How We Handle Your Account Information

Your account details, payment history and device activity stay secure with us. We've built this privacy policy around what Indonesian players need to know—what data we keep, how…

What we collect and whyHow your data is protectedYour account access rightsContact us anytime
erek2 19 How We Handle Your Account Information
GET IN TOUCH

How to Contact Us About Your Privacy

Our support team handles all privacy requests through multiple channels so you can reach us whenever you need.

Email Support Send privacy requests to our data team at [email protected].
Live Chat Open live chat from the lobby or account settings.
In-App Help Open your account settings, scroll to Privacy & Data, and tap Contact Us.
SECURITY & CONTROL

How We Protect and Manage Your Information

We encrypt all payment data and account credentials using SSL certificates so DANA, OVO, GoPay and QRIS details are never exposed in transit.

Encryption & Payment Security

All DANA, OVO, GoPay and QRIS transactions use bank-grade SSL encryption.

Device & Login Activity

We log every device that accesses your account with its device type, IP address and timestamp.

Identity Verification for Withdrawals

Before any withdrawal clears, we verify your identity through OTP sent to your registered phone number.

Data Retention Policy

We keep account data while your account is active. After you delete your account, personal data is removed within 30…

Your Right to Access

Request a full data export anytime through email or in-app help.

Dispute & Data Changes

Found incorrect data in your account? Email us with details and we'll investigate within 48 hours.

Privacy Policy Frequently Asked Questions

Below are answers to the privacy and data questions we hear most often from players in Indonesia. If you don't see your question here, reach out to our support team using the contact paths above.

Your account data stays on our servers as long as your account is active. If you delete your account, we remove personal details within 30 days except records required by local tax or payment law. Withdrawal history and identification documents may be kept longer where local law permits.

Yes. Email [email protected] or use the Data Export tool in your account security settings. We'll compile your registration details, all DANA, OVO, GoPay and QRIS deposits, withdrawals, device logins and gameplay timestamps into a file and send it within 7 business days.

Payment details for DANA, OVO, GoPay and QRIS are encrypted with SSL certificates and never stored in plain text. When you deposit or withdraw, your transaction is tokenized so we hold only a reference ID, not your wallet number or card data.

We do not sell or share your personal data with third parties. Payment providers like DANA, OVO, GoPay and QRIS receive only transaction-specific details needed to process your deposit or withdrawal. We may share data with law enforcement where local law requires.

You'll see all login activity in your account security panel with device type, IP address and login time. If you spot an unfamiliar login, immediately update your password and use the remote logout tool to sign out all other sessions.

Open your account settings and select Profile. You can update your phone number, email, and residential city anytime. For address or identity changes needed for withdrawals, email [email protected] with a photo of your ID.

We use cookies to keep you logged in, remember your preferences, and detect suspicious account activity. You can adjust cookie settings in your browser. Disabling cookies may prevent withdrawals and live table access, so we recommend keeping them enabled.