Reference

Our Terms and Conditions

When you open an account with erek2 19, you agree to the terms that protect both you and us.

Account ownership rulesPayment and withdrawal termsGame fairness and dispute handling
Explore the Lobby Read FAQ
erek2 19 Our Terms and Conditions
REACH OUR TEAM

How to Contact Us About Terms

Our support team is available to answer questions about these terms, clarify rules for specific games, or help if you think a charge was wrong.

Live Chat Open the chat bubble in the lobby — available 09:00 to 23:00 Jakarta time…
Email Support Send us a message with your account ID and the issue.
In-App Help Tap the Help icon on your mobile app to see FAQ answers and submit…
HOW WE PROTECT YOU

Security, Data and Your Rights

We encrypt all login sessions and payment data using industry-standard protocols. Your account balance is held in segregated accounts and verified against our records daily.

Account Verification

We verify your identity once during signup using your ID number and date of birth.

Data Retention

We keep your account records for 5 years after closure for audit and regulatory purposes.

Payment Disputes

If a deposit doesn't appear or a withdrawal fails, report it within 7 days.

Game Integrity

All games are certified by their studios (Pragmatic Play, Evolution, others). Outcomes are random and audited.

Access Requests

You can ask for a copy of all personal data we hold about you.

Account Closure

Close your account anytime from Settings. Any remaining balance is returned to your original payment method.

Common Questions About Terms

Deposits must come from a payment method registered to your name. If we detect a mismatch, we'll freeze the deposit pending verification. You'll need to provide proof of ownership or the funds will be returned. This protects both you and us from fraud.

Yes, if you've earned payouts in the lobby that exceed your deposits. However, the withdrawal amount cannot exceed your account balance. We verify the source of your balance before processing. Large withdrawals may require additional identity checks.

Report the issue to support with the game ID and timestamp. We can pull the game log from the studio's system. If the outcome was correct per game rules, it stands. If there was a technical glitch, we'll credit your account or refund the round.

Withdrawals to DANA, OVO and GoPay typically arrive within 5 to 30 minutes after verification. QRIS transfers depend on your bank and usually clear within 1 hour. Bank transfers may take up to 2 business days. We confirm receipt via email.

Yes, from the Wallet section in Settings. You can add a new DANA, OVO, GoPay or QRIS account anytime. Deposits go to whichever method you select at checkout. Withdrawals go to the account you used to deposit, unless we approve a change request.

Inactive accounts remain open. Your balance stays yours and earns no interest or fees. If you have questions when you return, contact support. We may ask you to re-verify your identity before processing a large withdrawal.

Deposits have no daily limit set by us, but your payment provider (DANA, OVO, GoPay, QRIS, or your bank) may have caps. For withdrawals, we process up to your account balance daily, but amounts over 50 million Rupiah trigger extra verification.

Related Pages

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